Why anonymous? This is what makes the service providers behave like they do. Anonymous comments promote such unethical behavior If people can complain about bad service without hiding, the service provider will know it's a real and genuine complaint. Invoice numbers, reference numbers, serial numbers, etc help. Anonymous complaints usually don't take precedence with complaints from "real" people but may just be noted, ie become a statistic. But then again bad service in Zimbabwe has become normal. Even I could not get through to 111 at Econet and when I did (after xtimes of trying), the help chap was eating. Yeah, you could here the muffled sounds of something being chewed. Anyway just look at SA's helopeter for how they deal with such service from service providers.
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