I sympathise with you but in honesty my experience with Zimbabwean banks, namely Barclays, has been amazing, perhaps its because I opened my account in a small town; it took all of thirty minutes at which point I received my two Visa debit cards and my online banking password which I was told would be activated the next day and which actually was activated that evening. I have been overseas for the past few months and whenever I have encountered a problem using ATM's here, my emails have always been quickly responded to by their Customer Services representatives in Harare. One time I requested that they change my phone number to my European one and they went all out to make sure it happened even though technically there were forms that should have been signed before I left.
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