Kwabeza I think I know which bank you're talking about. Don't make the mistake of forgetting ur PIN as it's a card & PIN account so you CANNOT withdraw without ur PIN even if you have ur ID and anything else to prove you are the account holder.
About the queues I actually move from the priority side to the normal side coz they take less time and seem to actually want to serve you unlike the hostile priority staff - could be just the one branch but they make me give them a 2/5 for service.
For prepaid mastercard my experience with FBC Southerton has been so far my best banking experience. I will NOT use any other branch to re-load as they talk of 15 minutes and usually do it after hours. Southerton branch is the only one which has stuck to the 15mins window for reloads. And you can access all your accounts online.....:) But they just need to make sure their toll free line actually gets answered. Otherwise I'd give them a 9.6/10 for service.
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Re: Of banks, EcoCash, mobile money agents, platforms and great customer care
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