Today I had the worst customer service experience..................though going there to rectify my account which had been blocked without warning over the weekend due to the change-over I was expecting poor service but i guess they chose to out-do themselves today. Waited in a queue for an hour before being served (they had to type up some document first with my ADSL details and billing info) then you have to proceed downstairs to the banking hall to another queue to settle you previous account aaaaaand then make your pre-payment. If that wasnt enough you then have to go back upstairs to show them your proof of the pre-payment so that they can re-activate your account and give you your login and password info for you to finalllllllllly get access.
Time taken to do this..........................2 hrs.