Just from paying my pre-paid bill for December. This was my experience.... Go to the enquiries counter and obtain a balance of what you owe before this pre-paid was introduced. Then bring the information to the cashier together with December $$$ and the $$$ owing. So I get to the enquiries office along Main Street in Bulawayo. There is a long queue there. I wait my turn. After 30 minutes I get to enter the door from the street. There are 4 chairs where customers are seated. There is only one lady serving customers. Most of the time she is on the phone answering calls from call in customers. The call in customers seem to have priority over the walking customers!!! I am thinking to my self why don't I go outside and phone in to get faster service! Well I wait. More calls are put through by whoever is the operator hidden somewhere away and we wait. 20 minutes later the 3 guys ahead of me are served. In comes my turn. As she is answering the next call I quickly scribble in large letters my account number and balance = ?. She quickly accesses her computer screen while still on the phone and writes my balance and I survive!!! Off to the cashiers. The queue is now almost outside along Leopold Takawira (Byo). The guard looks at my balding head and ushers me to the senior citizens queue. Relieved I go to the shorter queue.
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